Frequently Asked Questions
Everything you need to know about shopping with Hazel & Olive.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns for store credit within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached to be eligible for a return.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery times for international orders are calculated at checkout based on your location.
Can I change or cancel my order after it has been placed?
Because we process orders quickly to ensure fast delivery, we are unable to modify or cancel orders once they have been confirmed. Please double-check your shipping address and items before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible payment options like Afterpay and Shop Pay Installments.
How do I know what size to order?
Since we curate items from various designers, sizing can vary. We provide a general size chart on each product page and include specific fit notes in the product description to help you find your perfect fit.